A Closer Look at ConstructConnect’s Commitment to Delivering Customer Value

Annually, Buyer Service Week is noticed to focus on the significance of customer support and have fun those that dedicate their careers to supporting clients. Though it is only one week, noticed this yr from October 7-11, right here at ConstructConnect®, we rally round a shared dedication to Ship Buyer Worth every single day all year long.

Our workforce embraces a dedication to Ship Buyer Worth as one among ConstructConnect’s 5 core firm values – the others being Folks First, Broaden Your Impression, Make It Occur and Embrace Change. We all know that delivering buyer worth includes listening to our clients to grasp their challenges, offering the fitting answer, and making it straightforward for our clients – whether or not inner or exterior to the corporate, relying on our roles – to get what they want.

This week, we have fun the excellent ConstructConnect workforce members who elevate our customer support by sharing their ideas on significance of Delivering Buyer Worth inside our tradition.

Kelsey Erhart, On-line Content material and Neighborhood Supervisor: “Having been at ConstructConnect for eight years, throughout three completely different groups, I’ve witnessed our core worth, ‘Ship Buyer Worth,’ come to life in numerous methods. In my earlier position as a Buyer Success Supervisor, I skilled firsthand how our services ship significant affect for our clients’ companies. Now, in my present position, I commonly hear buyer testimonials that showcase how our options gasoline their success.

One story sticks with me: a buyer shared how, due to the time saved through the use of PlanSwift®, he was in a position to bid (and win) extra jobs, and in doing so, he was in a position to make use of his son, securing the way forward for their household enterprise. These experiences frequently reaffirm how we prioritize delivering actual, tangible worth to our clients every single day.”

Shane Vitatoe, Sr. Director, Buyer Success: “I’m at all times impressed with the eagerness people have at ConstructConnect in terms of the client expertise. Now we have created a customer-centric tradition. Being in a Buyer Success management position, I’m constantly assembly with groups throughout the enterprise who all have a vested stake in our clients’ experiences. Whether or not it’s strategizing with our Product, Advertising and marketing, or Go-To-Market Methods groups, we’re all working in direction of a standard objective: ensuring our clients are profitable with ConstructConnect options.”

 Susan Ripley, Vice President, Consumer Expertise: “At ConstructConnect, ‘Delivering Buyer Worth’ is greater than only a objective—it’s our core dedication. It drives my workforce to deeply perceive our customers’ challenges so we are able to craft intuitive, impactful options that not solely meet their wants however anticipate them. Day-after-day, we concentrate on simplifying the client journey, making it seamless for them to achieve their goals. Delivering worth isn’t nearly constructing nice merchandise—it’s about making certain that every interplay with our platform empowers our clients. After they succeed, our communities flourish, and collectively, all of us thrive.”

Kevin Johns, Director, Knowledge High quality: “Within the decade plus that I’ve been at ConstructConnect, it’s turn out to be clear to me that the phrase ‘Ship Buyer Worth’ isn’t just good phrases; it’s a part of our tradition. In reality, it’s one thing all of us do every single day with out consciously fascinated with. As a member of the Content material Workforce, I do know that one challenge, only one bid received, could make a world of distinction to our clients. So, any one of many hundreds of tasks we replace every single day could be the factor that makes our purchasers profitable. I really feel lucky that in my position I get the chance to listen to suggestions from clients and produce that again to the remainder of our workforce in order that we are able to ensure that we’re getting higher at delivering these hundreds of ‘one issues.’”

Alissa Messmer, SVP Contractor Buyer Success: “Our groups are actively dwelling out our dedication to ‘Ship Buyer Worth’ every day. They interact each buyer with a excessive stage of dedication to make sure these clients are in a greater scenario than once they first engaged with us. Staying linked to our clients’ challenges and circumstances permits us to supply the fitting companies and responses to our clients. ConstructConnect and our groups are devoted to delivering product options and the fitting workflows that really empower our clients to be environment friendly, worthwhile, and forward of their competitors.” 

Andy Frank, Vice President, Gross sales Enablement: “On this position, I’ve the chance to coach and practice our frontline workforce members to make sure our clients’ success. We try to be the consultants on our options and to proceed to grasp our business by buyer interactions. Everyone seems to be busy, so understanding our clients’ ache factors and particular business wants permits us to turn out to be true consultants by a consultative method. On the finish of the day, the training by no means halts as a result of we serve an business that’s in fixed change.”

Fonda Rosenfeldt, Sr. Director Product Technique: “One of many biggest classes I’ve realized in my profession is that everybody, no matter their position, impacts the client expertise. I method my day as if I had been a enterprise proprietor, dedicated to delivering well timed, correct, complete and actionable information to our clients. In my Product position, I work with enterprise stakeholders, product, and growth groups to collaborate on, plan, and implement know-how and automation options to help streamlined Content material workflows, leading to faster information supply. By way of efforts like this we improve information, thereby bettering the experiences of each our inner and exterior clients. The collaboration and dedication amongst the groups, mixed with the possession and duty we really feel towards our clients evokes me to wish to hold doing extra!”

Kerri Johnson, Content material Coaching Supervisor: “For me, ‘Delivering Buyer Worth’ means making certain that our workforce members are geared up with the information and expertise to supply high-quality challenge info to our clients. Because the Content material Coaching Supervisor, I facilitate the training and growth of our Content material Specialists, making certain that workforce members are constantly striving for excellence. Our Content material workforce is at all times keen to help new colleagues, sharing information and expertise to foster steady progress. By sustaining a powerful concentrate on high quality, we’re in a position to ship the worth our clients count on and deserve. Our workforce is really distinctive, working collaboratively and passionately to attain our objectives and exceed buyer expectations.”

John Royster, Vice President, Buyer Assist and Operations: “The ConstructConnect Assist Groups are on the entrance traces each day serving to our clients entry, use, and profit from our merchandise. We’re dedicated to delivering buyer satisfaction – and our buyer satisfaction surveys constantly present that our Assist groups are SUPER STARS!  My position because the Assist chief is to make sure that every workforce member has the instruments they should succeed, satisfactory staffing to make sure optimum help, and supply a voice to the group to make sure their worth is acknowledged.”

Anita Mihelic, Director, Studying and Growth: “‘Delivering Buyer Worth’ extends to our inner clients in addition to exterior. One in every of my favourite elements of working at ConstructConnect is the spirit of service I see amongst workforce members every single day. Individuals are at all times wanting to reply questions, present teaching and suggestions, and customarily pitch in when their workforce wants it. In my position as a Director of Studying & Growth, I like that I can ship buyer worth by discovering wants within the group, offering options, serving to individuals develop their abilities and careers, and fostering connections throughout groups. The entire Folks & Tradition workforce is within the enterprise of supporting the individuals who help our clients by attracting, growing, and fascinating superior expertise. When our workforce succeeds, so do our clients.”

Wish to study extra about becoming a member of the ConstructConnect workforce? Discover out extra about our firm, our tradition, and our present job openings at https://www.constructconnect.com/careers.