Oracle Adds AI Agent to Textura to Help Sift Through Payment Issues

Oracle introduced {that a} new synthetic intelligence-based agent and generative AI capabilities now are embedded in Oracle Textura Payment Management Cloud Service. Out there to all Textura subcontractors within the U.S., the AI-powered assistant gives assist to provide payees solutions to frequent pay software questions. 

The AI agent is now a part of the Oracle Textura Intelligence module, which connects to various Oracle Cloud Infrastructure AI companies together with Oracle Language Service. The Oracle Cloud Infrastructure GenAI service may be configured to make use of a number of third-party massive language fashions, equivalent to from Cohere and Meta.

The AI agent’s capabilities are designed to cut back the necessity to contact Textura assist and pace up navigation of the cost system. 

In keeping with Oracle, a subcontractor might ask the assistant “what’s the standing of my cost?” and it will then present a solution drawn from Textura’s knowledge. The AI assistant would name up a listing of the subcontractor’s tasks and ask which they had been referring to, then it might decide that the cost has not been launched attributable to lack of a signed compliance doc and robotically present the wanted kind to the subcontractor.

Oracle says the know-how can deal with generic questions on Textura documentation and extra complicated queries that embrace person particular info, calling on Textura datasets by way of inner software program interfaces. The AI agent may notify customers of lacking info, equivalent to a doc requiring notarization and might begin a chat session when it detects a question wanted to be handed off to a name middle worker in a chat or name. 

“Subcontractors are important to venture success however paying them shortly and accurately is a posh course of. That is the rationale we created Textura and why so many contractors have adopted the answer,” mentioned Mike Antis, agency world vice chairman. “This enhancement helps enhance the expertise for the 200,000 subcontractors who log in to Textura every month, aiding them to shortly discover the solutions they should receives a commission and focus extra of their time on the job at hand.”

Textura was based in 2004 and helps automate funds amongst basic contractors, subcontractors and suppliers. Bought by Oracle in 2016, the corporate says it has processed over $1 trillion in development funds to subcontractors representing work on 120,000 tasks and funds to over 200,000 subcontractors for the reason that acquisition. Oracle says customers name Textura’s assist greater than 11,000 instances monthly on common.

Whereas the AI agent was designed to reply primary questions from subcontractors logging into Textura, Oracle says it may well additionally work together with the corporate’s different AI companies to retrieve complicated info. If subcontractors ask for the standing of a cost, the Generative AI service is invoked to semantically match the request with Oracle’s Fee AI agent. The AI agent is given the authenticated person ID and calls an on a Textura API to drag up the subcontractor’s tasks. The Generative AI service is then known as once more to compile a user-friendly response with a listing of the tasks. Your entire question entails a generative AI referring to an agent AI referring outcomes again to the generative AI. 

Answering questions and gathering info has emerged as a fertile floor for agent-based AI in development. Tech firm Trunk Instruments gives AI brokers to retrieve project documentation quickly from large sets of data. In an indication of shifting priorities throughout the business, lots of the recent layoffs at Autodesk had been a part of the corporate’s effort to advertise use and improvement of AI and scale back the variety of customer-facing workers.